The technology arm of one of Brazil's largest banks trusts Redsis with manufacturer-level ATM repair

A large, mixed ATM fleet needs more than break-fix maintenance. These machines combine precision mechanics, power electronics, physical security and, increasingly, intelligent components. To sustain availability, the bank needed a partner that could:

• Repair at the component level, not just swap entire modules.
• Secure spare-parts supply across multiple equipment generations.
• Build repair processes for new technologies before the market has an established practice.
• Meet manufacturer-equivalent standards for quality, testing and traceability.

Redsis's Technical Services Division works inside the bank as a manufacturer-level partner: it holds the same standing as the OEMs, backed by an exclusive contract for repairs and spare-parts supply. In practice, units and components pulled from the field go through our diagnosis, repair and testing process before returning to the fleet.

Beyond repair, our engineering team develops new technologies and designs repair processes for next-generation equipment. When the bank adopts a new component — an AI camera or an electronic lock, for example — there is already a path to keep it in service throughout its life cycle.

Equipment families we repair

• Cash recyclers and dispensers and their peripherals.
• Power supplies and motherboards.
• Touchscreen monitors for the customer interface.
• AI-enabled cameras for monitoring and security.
• Electronic locks for safes and modules.
• Fog generators — security systems that protect cash during attack attempts.

With more than 25 years serving 200+ clients across financial services, retail and industry in Latin America, Redsis pairs engineering depth with field and lab operations. Our Technical Services Division covers the full life cycle of self-service hardware: component-level repair, parts supply, refurbishment and repair-process development for new technologies.